Customer Services Coordinator
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Job Summary:
This Customer Services role provides consistent, reliable, timely, and accurate customer visit coordination, personnel assignments and responsibilities, product and complaint resolution support to the field sales organization (external customers, Inside Sales, Account Managers, and Field Leadership). This position strives to balance a variety of direct and indirect customer requirements using good oral and written communication skills to clearly communicate with customers and Trane personnel to request/provide information and relay data to others.
Where is the work:
This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.
Responsibilities:
- Coordinate all logistical customer visit requirements (dates, hosts, tour guides, presentations, schedules, accommodations, etc.)
- Monitor and promptly react to address problems and issues related to changes and challenges throughout the entire customer coordination process
- Host customers while visiting La Crosse in person or via remote (prior to, during, and post activities)
- Lead, support, and help facilitate interactions with customers and other internal functional areas with the following activities…
- Address specific customer concerns regarding visit related coordination
- Interact with internal personnel as needed to support customer expectations
- Insure that diligent communication and field follow up occurs so that schedules are met or appropriately revised to reflect new requirements
- Changes and/or modifications reviewed, supported, and communicated to all required parties
- Production status update customer communication facilitated when applicable and required
- Lead and support data analytics activities for customer visits and tests
- Support Lean Manufacturing initiatives
- Less than 5% travel required
- Other duties as assigned
Qualifications:
- Associate’s degree in business, marketing, or related field required.
- Minimum of 1-2 years of experience in manufacturing processes, manufacturing systems, scheduling, customer coordination, or related area is a plus
Key Competencies:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Excellent written and verbal communication skills with all organizational levels inside and outside La Crosse is required
- Strong numerical and computer skills required
- Basic understanding of Trane's product offerings and knowledge of Trane's incentive price system, electronic pricing systems, and order/project acquisition is a plus
- Demonstrated leadership ability required
- Must be proficient in generating and using spreadsheets and databases
- Capability to determine when additional assistance is needed with an account manager/sales assistant/customer or business unit and ability to obtain assistance required
- Must be a motivated self-starter who accepts responsibility and is willing to make decisions.
- Must be a team player.
Compensation:
Base Pay Range: $50,000 - $70,000
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.