Trane Supply Services Representative
Job Summary:
Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Responsibilities:
- Handle customer parts/equipment inquiries via inbound calls, emails, etc. peak season minimum of 45 inbound calls.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Order entry - profit 21
- Case entry/management-Salesforce
- Quote entry
- Inventory look up- what's in stock
- teams' meetings every week
- High School Diploma or equivalent.
- 2-3 years customer service-related experience required. Experience from a Home Depot, Lowes, auto parts could be useful in this role but not required.
- Previous experience with computer applications, such as MS Outlook and data entry software. Resource needs to be able to navigate emails and have basic knowledge of how to use a computer.
- Time management - clocking in on time, taking breaks when appropriate IE. lunch, making sure there is coverage for the team, asking for time off according to Trane's PTO policy, organizing email.
- Basic computer skills - knowing how to work the net, being fluid between systems (resources work in 7-8 different systems a day)
- Good work ethic
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Critical thinking, multitasking.
- Has an interest in growth- these people tend to have a stronger work ethic. This team is looking for someone who wants to make Trane a career path.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.