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Service
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1900724 Requisition #

At Ingersoll Rand we are passionate about inspiring progress around the world.  We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car®Ingersoll Rand®Thermo King®Trane®American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com.

Ingersoll Rand is a diverse and inclusive environment.  We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

Job Summary

We are currently looking for a Service Coordinator to join our Bellevue, WA office.  In this role you will be responsible for moderately complex planning, coordinating, controlling, and directing activities of operational resources.  Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers.  Typically requires a one-year certificate from college or technical school; or three (3) plus years of related experience and/ or training; or equivalent combination of education and experience. 


Responsibilities:  

Include the following.  Other functions may be assigned.

  • Coordinates service resources.
  • Assigns team members to project
  • Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
  • Inputs project location to system.
  • Generates Work Order Documents, dispatches technicians, and notifies customers.
  • Responsible for customer interaction/satisfaction
  • Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor  to assign/dispatch Controls Technicians and HVAC Technicians
  • Coordinates operations interaction with the Parts Department and Acquisition, as necessary. 
  • Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
  • Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
  • Logs service start-up and service work requirements in job tracking system.
  • Responsible for generating, interpreting, and printing various assigned reports.
  • Flexibility to work overtime/weekends, as required.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Key Competencies:

EDUCATION and/or EXPERIENCE

  • One-year certificate from college or technical school; or three (3) plus years of related experience and/ or training; or equivalent combination of education and experience.  
  • Experience dispatching is strongly preferred.
  • Working knowledge of office equipment and Microsoft Office products.  
  • Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
 

LANGUAGE SKILLS

Ability to read and comprehend instructions, short correspondence, and memos.  Ability to write correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

MATHEMATICAL SKILLS

Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit, talk, and hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift up to 25 lbs.  Specific vision abilities required by this job include close vision, depth perception, distance vision, and ability to adjust focus.

 

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment.  The noise level in the work environment is usually moderate.


We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations. 

If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.


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