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Service
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1901102 Requisition #

At Ingersoll Rand we're passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car®Ingersoll Rand®Thermo King®Trane®American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit http://www.ingersollrand.com/.


Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

 
SUMMARY

Under direct supervision, this position is responsible for routine project documentation, materials, status monitoring, and administrative closeout of each project.  This position is required to closely interact with the Project Manager and assigned project staff to ensure the timely completion of each project.  Typically requires a High School diploma or GED and up to three (3) years of experience.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.  Other functions may be assigned.

 
  • Responsible for issuing purchase orders and reconciling purchase order issues for enabling.
  • Process documents for service claims sales allowances, retrofit, and labor warranty.
  • Logs service start-up and service work requirements in job tracking system.
  • Communicates effectively with other team members concerning project management process.
  • Pulls job credit number and assist with credit supplement processing.
  • Obtains Trane and vendor estimated ship dates and update appropriate schedules.
  • Assists with communication to customers regarding shipping updates.
  • Forwards warranty standard documents to customers.
  • Manages receipt of installation operation and maintenance manuals (IOMs).
  • Distributes IOM’s to customers.
  • Assists with distribution and receipt of submittals.
  • Responsible for general administrative functions to support the equipment fulfillment process.
  • Flexibility to work overtime/weekends, as required.
 

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
EDUCATION and/or EXPERIENCE

High School diploma or GED and up to three (3) years of related experience and/ or training; or equivalent combination of education and experience.  Working knowledge of office equipment and Microsoft Office products.  Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

 
LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 
 
MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 
REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit, use hands to operate computer keyboard and telephone and lift and/or move up to 10 pounds.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

 

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

This position works in a typical office environment.  The noise level in the work environment is usually moderate.

 

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.

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