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1808331 Requisition #

At Ingersoll Rand we're passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car®Ingersoll Rand®Thermo King®Trane®American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit http://www.ingersollrand.com/.


Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

 

Job Summary: 
As an Account Manager, Service, you will be responsible for identifying new business as well as developing long-term customer relationships while maximizing account penetration and customer retention with building owner accounts. In addition, you will provide knowledge and consultation by developing HVAC system related solutions for our customer’s problems.

 
Responsibilities:

 
Strategic Account Management

  • Provides knowledge and consultation in the form of developing HVAC system related solutions for the customer’s problems, including financial and performance-based considerations.
  • Utilizes Account management process to identify key customers and to develop specific action plans to grow identified accounts.
  • Consistently ascertains customer needs and current market opportunities. Assembles and coordinates acquisition team as needed for customers and projects.
  • Identifies potential opportunities with existing and new customers.
  • Converts leads into opportunities by assigning the appropriate sales process, identifying the required sales team members, making assignments, and communicating the next steps in the process.
  • Develops multiple relationships with buying influences in the customer’s organization, including facility manager, project managers, project engineers, and purchasing agents. 

 
Tactical Account Management
  • Provides quotes for service repairs, change outs, IAQ, and energy solutions including quotes for time and material as well as fixed price services.
  • Contacts responsible parties for purposes of securing renewal of service contracts.
  • Gathers or validates preliminary information and performs facility walk-through to determine level of opportunity.
  • Develops, evaluates, and discusses possible solutions with customer.
  • Estimates project by analyzing and integrating equipment, controls, subcontractors, and services for each project using Trane business systems.
  • Prepares and finalizes preliminary/final proposal.  Enters customer/project information into business systems. 
  • Determines proposal price and selling strategy.
  • Prepares, negotiates, and reviews agreement/project scope.
  • Presents/reviews proposal and/or contract with all buying influences negotiating scope of agreement/project.
  • Follows up with buying influences.
  • Prepares transition documents and communicates project readiness for assignment to operations team.
  • Resolves major deviations from scope with team after Project Scope Validation.
  • Assists customers in answering technical questions on HVAC systems, Trane Products, and relevant industry issues.
 
 
Qualifications:
  • Bachelor's degree in engineering, business or related discipline
  • The ideal candidate will have a minimum of 3-5 years of solution sales experience with a focus on service agreements related to commercial HVAC and Building Automation systems.
  • Must have a proven track record of developing and closing net new business
  • Must have strong presentation skills and demonstrated experience pricing systems for customers
  • Working knowledge of Microsoft Office products

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations. 

If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.


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