Technician Operation & Innovation Project Manager

At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
 
What’s in it for you:  

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Job Summary:

As Project Manager your primary focus will be to support our HVAC Service Technicians by identifying and implementing projects and programs that positively impact their safety and productivity. You will collaborate with cross-functional teams and work directly with our Service Technicians and Regional offices.

Reporting to the Technician Operations and Innovation Leader as part of the North America Service Operations Team, this position can be based anywhere in the United States.

As part of the Technician Operations and Innovation Team, you will support their overall mission, to make every technician’s day easier, safer, and more effective by improving the operations, tools, and processes that remove friction, enabling technicians to spend more time fixing systems and less time fighting the work.

Remove the friction. Improve the work. Enable the technician.
 

Thrive at work and at home:

·         Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

·         Family building benefits include fertility coverage and adoption/surrogacy assistance.

·         401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

·         Paid time off, including in support of volunteer and parental leave needs.

·         Educational and training opportunities through company programs along with tuition assistance and student debt support.

·         Learn more about our benefits here!     
 

Where is the work:  

This is a virtual position

What you will do:

·         Lead the development and implementation of a series of programs and applicable standard work to improve the efficiency of our technicians, mitigate safety risks, and increase the service level provided to our customers

·         Conduct service technician needs assessments in collaboration with regional service leadership, and other key stakeholders, to identify high impact areas for improvement in the service technician workflow

·         Partner with regional field teams to implement process changes and improvements, and facilitate best practice sharing

·         Leverage field experience to help identify and implement solutions that minimize hazards and risks to our HVAC technicians and field associates

·         Support our EHS organization by engaging in incident reviews and assisting with the identification and mitigation of incident root causes

·         Collaborate with our Fleet team to ensure vehicle selections and upfitting address the safety and productivity needs of our drivers

·         Partner with IT, Training and Development, and Technical Service and Support, to facilitate and improve technician on-boarding and development needs

·         Gather and create relevant, current, and technician-specific content for monthly Operations Meetings. Work with Communications team to create monthly communication package for regions to use in their monthly Operations Meetings

·         Use internal communication platforms to proactively share relevant technician-specific information, updates, and expectations

·         Lead technician-specific discussion forums via our intercompany social networks to share important information and assist with improving safety and productivity

·         Partner with SGTs and engineering teams to ensure serviceability is addressed in New Product Development (NDP) activities. Lead efforts to integrate serviceability into core products such as chillers and I-Paks

·         Manage Service Specialty Tool program. Partner with regional offices and engineering for after-market specialty tool needs and engage with engineering on NPD standard work to ensure service tools are addressed during the product design phase

·         Support Digital Transformation Team on identifying and deploying technician-specific technologies that improve productivity, safety, and customer satisfaction

·         Lead efforts to improve and sustain the development and implementation of Service Interventions

·         Support Services and Product Growth teams to help generate, develop, and launch new services offerings

·         Work closely with digital and energy services teams to optimize the use of field technician technologies and tools

·         Apply lean principles and the phase/gate process to run projects and drive continuous improvement opportunities

·         Establish and validate business case models for HVAC Service technician improvement opportunities

What you will bring: 

·         High School Diploma or equivalent required.

·         A minimum of 8 years of experience as an HVAC Technician or equivalent experience

·         Demonstrated success defining and launching projects and services

·         Lean Principles and Phase/Gate experience preferred

·         Experience working within a complex organization that spans many functions and geographies

·         Excellent written and verbal communication skills

·         Excellent team management skills

·         Proven ability to influence cross-functional teams without formal authority

·         Sound project management, analysis, problem resolution, team-building, judgment and decision making skills

·         Must be able to travel 25-35% of the time

Compensation:   
Base Pay Range: $126,700 - $168,300 annually.
Total compensation will include an incentive plan.  
 

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.  

Equal Employment Opportunity:    
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.