Service Sales Support Engineer

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Trane is excited to announce an incredible opportunity for a talented and motivated professional to join our team as a Presales Engineer – HVAC.

Thrive at work and at home:

• Inclusive Wellbeing Program, with resources to support your and your family’s physical, social, emotional, and financial well-being.
• Comprehensive learning and development solutions, designed to support our people in connecting and growing, including Higher education/Certification reimbursement.
• Sense of belonging & community through our Employee Resource Groups that foster our culture of inclusion.
• Volunteerism: 8 hours of paid time off per calendar year to volunteer with non-profit charitable organizations.
• The Trane Technologies Helping Hands Fund to support employees facing financial challenges due to unforeseen personal hardship.

Where is the work: (Work location & Mode of work): This position has been designated as On-Site Based in Kolkata location.

What will you do:

• Provide technical expertise on HVAC equipment such as chillers, FCUs, and AHUs, selecting components based on project specifications and developing optimized, cost-effective solutions.
• Develop and present technical proposals, BOQs, technical clarifications, and value engineering options, ensuring alignment with industry standards and customer expectations.
• Provide parts and service quotations to customers based on service reports, updating service tools like TSC/Oracle-R12 to capture cost and selling details.
• Handle warranty claims with respect to part identification and update TSC for costing and issuance of SC for AMC proposals three months in advance to ensure timely renewals.
• Enter orders in TSC based on customer purchase orders, evaluating customer POs and associating approvals and PO terms for correct reporting and audit perspective.
• Follow up with factories (SMC, USA, Epinal & China/AP) for parts shipments, coordinating with the service team, OMD, and customer support.

What you will bring: (Roles & Responsibilities)

• A strong understanding of HVAC systems and system design principles, including psychrometrics.
• Excellent communication, presentation, and interpersonal skills to explain technical concepts to both technical and non-technical audiences.
• The ability to understand customer needs, tailor solutions, and support the sales process.
• Strong analytical and problem-solving skills with attention to detail to address technical challenges and create optimal solutions.
• The ability to work effectively with sales, engineering, and other departments, fostering a collaborative environment.
• Experience in the HVAC industry and familiarity with HVAC equipment, from air-side to water-side applications.
• Proficiency with relevant software, such as AutoCAD, MS Office Suite (Word, Excel, PowerPoint), and manufacturer-specific selection tools (e.g., for chillers).
• A Bachelor's degree in Mechanical Engineering or a related technical field, along with proven experience in the HVAC industry, specifically in application engineering, technical support, or a prior pre-sales/sales engineering role (typically 3-5+ years).

Career Break:

• We have a Relaunch Program for professionals looking to restart their careers after a break. If you come with a career break of at least 12 months and match the work experience requirements mentioned, you are welcome to apply.

Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.