Service Sales Engineer
Title: Service Sales Engineer
Location:
Reporting to: Service Sales Manager and functionally reporting to National Service sales
leader
Reports: Nil Role Code: SL002 Account Manager-Entry
SL003 Account Manager
JOB DESCRIPTION
Scope & impact of the position on the organization:
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The sale of service-related services and products.
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Maximize customer and order acquisition in line with company strategy; realizing the objectives set for maintenance, repairs, rental and parts.
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Overall responsibility for service sales and customer development in an assigned sales territory, by providing customer value through technical and commercial expertise and partnering.
Responsibilities
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Customer & order acquisition for service products
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Identify potential opportunities with existing and new customers
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Identify sales opportunities, elaborate proposals, and coordinate other processes to ensure high level of customer satisfaction.
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Encourage customer growth and loyalty to the company through continuous support and customer assistance.
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Perform according to company strategy in terms of customer channels, product mix and selling level.
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Report according company rules.
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Using software/programs being obligatory in the company
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Prepare and review contract terms and conditions using standard Trane contract templates when applicable
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Present the proposal to the customer.
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Follows up with buying influences.
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Develop, evaluate, and discuss possible solutions with customer
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Actively participate in teamwork for projects/jobs defined by Acquisition Leader
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Keep customer data base updated
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Achieve assigned sales and customer development quota through focus on service customer acquisition and development
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Responsible for compliance with our EHS requirements
Key Competencies:
WEIGHTS
|
5 = Most important relative to other key competencies |
2 = Somewhat important relative to o/ key competencies |
|
4 = Very important relative to other key competencies |
1 = Least important relative to other key competencies |
|
3 = Important relative to other Key Competencies
|
|
|
Key |
Description |
Weight |
|
LIVES THE VALUES |
Internalizes Trane Technologies’ purpose, advocates positively for the organization, engenders the trust and respect of others and lives the values of integrity, teamwork, respect, courage, and innovation. |
4 |
|
COMMUNICATES COMPELLINGLY |
Speaks and writes in an authentic and persuasive manner to strike a chord with the listeners, inspire their engagement and commitment, and compel action. |
5 |
|
LEARNS ENTHUSIASTICALLY |
Seeks opportunities and engages with others to gain understanding and insights through the pursuit of information, experiences, dialogue, and feedback. |
3 |
|
ADVOCATES FOR CUSTOMERS |
Cultivates strong, mutually beneficial customer relationships and works to earn the trust of the customer by ensuring that the company delivers value and acquires customer-driven insights to effectively address issues, needs and opportunities. |
5 |
|
INNOVATES |
Innovates by imagining new possibilities and combining existing ideas and approaches to create new business solutions. |
4 |
|
PROMOTES CHANGE |
Questions accepted practices, develops creative approaches, mitigates resistance to change and encourages others to do the same to promote progress through change. |
4 |
|
STRIVES FOR EXCELLENCE |
Focused on achieving ever-higher standards of excellence—for the business, the organization and personally. |
5 |
Candidate Profile:
Education & Experience:
Essential
- Technical graduate with a certificate in Heating, Ventilation, and Air Conditioning
- Must have demonstrated mechanical and electrical ability
Desirable
– broad technical knowledge in the field of air treatment, cooling, measuring and control technology of both Trane equipment and peripherals
Travel requirements: To what extent would this role travel?
This role will involve daily travel to client sites, therefore a full driving license is essential