Service Process Development Manager
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Thermo King is hiring a Service Process Development Manager to join our team. In this role, you will help manage the technical service support and training requirements of assigned Thermo King Dealers and customers to deliver an exceptional and consistent service experience. Also, in coordination with the District Sales Manager, your responsibilities and objectives will be to develop plans to secure growth in dealer business, competitive accounts, Intelligent Services, and Service-related accounts. There is an estimated 60% travel for this role.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Where is the work:
This position has been designated as remote within a geography and will be performed in Charlotte, NC; Raleigh, NC, or Richmond, VA.
What you will do:
- Provide timely, expert service advice and instruction to technical, maintenance, installation, and training needs of assigned accounts.
- Effectively manage commercial policy within the assigned financial budget to quickly address customer issues to maintain relationships and to deliver an excellent customer experience.
- Serve as the main service liaison between the customer, Thermo King Corporation and our dealers to ensure a consistent level of service and strong communication on all service matters to reduce costs, downtime, and improve efficiency.
- Works closely with other sales and service staff, internal functions, and leadership to resolve issues quickly and provide customers with a great experience.
- Monitor and enforce dealer compliance with authorized dealer agreement as it related to service issues.
- Bring customer issues and awareness to Thermo King Corp in order to develop long term technical and/or product development solutions to the market.
- Ensure adherence to safety rules (vehicle safety) in the field.
What you will bring:
- High School or Associate’s Degree; Bachelor’s degree from a four-year college or university preferred
- Minimum of five (5) years’ experience in field service/sales support or related role. Prior experience working with dealers is a plus.
- Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI in previous 5 years; Hit & Run, License Suspension, Reckless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
- Strong communication skills, including training
- Good problem-solving skills
- Ability to travel 60%
Compensation:
Base Pay Range: $95,000 – 120,000
Total compensation for this role will include a commission/incentive plan.
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
#LI-Hybrid