Service Parts Coordinator
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Where is the work:
This position has been designated as a hybrid work schedule with work performed onsite 3 days each week.
What you will do:- Order, coordinate, and communicate parts order updates and delivery estimations to Service Team Members.
- Schedule personnel, materials, subcontractors, and equipment based on project needs, skillsets, and availability.
- Interact and communicate parts availability with all Project Managers, Service Coordinators, and HVAC Field Technicians to ensure customer satisfaction.
- Coordinate operations’ interaction with the Parts Department as necessary.
- Maintain customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Education: High School Diploma/GED required.
- Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
- Must be organized with the ability to multitask and prioritize daily interruptions.
- Must be detail-oriented and enjoy working in a fast-paced environment.
- Flexibility to work overtime/weekends, as required.
- Knowledge of Word, Excel, Outlook, and Windows.
- Experience in the HVAC industry is preferred but not required.
Compensation: $60,000 - $85,000, plus eligible for overtime
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.