Project Manager - Rental Services
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
The Rental Services Project Manager supports fulfillment of rental orders, and the coordination of logistics. The activities of this position include, but are not limited to, handling phone calls and inquiries, quote product pricing, product availability and lead times, resolving disputes, managing rental orders from inception until end of the rental, and keeping the rental experience within TRS’s policies and guidelines.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Where is the work:
This position has been designated as Remote within geography and will support Mountain and Pacific time zones past 5pm EST
- Manage rental projects from initial availability request, locating and scheduling logistics to get the equipment to and from the customer jobsite.
- Supports all unresolved ticket requests and logistics needs from the east and central time zone Project Managers to ensure seamless support for the sales team and TRS customers.
- Validates, reviews, and finalizes all logistics requests and re-tenders to carriers through the logistics management system, for next business day equipment loads.
- Manage job communications through Zendesk software by accepting and solving tickets.
- Reviews, finalizes, and communicates with internal partners final job-related information and coordination on any open status tickets in Zendesk, for next business day jobs.
- Documents relevant details, issues, and load information to ensure a smooth transition for all pending rental jobs to the afterhours, on-call Project Manager.
- Maintain phone and email support via Zendesk for order inquiries.
- Coordinate shipment deliveries and returns to and from customer jobs. Includes scheduling loads through the logistics system to ensure cost effective freight spend and accurate planning.
- Review, confirm and communicate product ship dates with salesperson and or sales office.
- Resolve order discrepancies and or disputes.
- Strong focus on order accuracy, attention to detail, and billing management of all projects, interacting with sales offices, rental account managers and billing team as needed.
- Participation in on-call rotation required (24-hour customer support) and/or when business requirements need to be met.
- Collaborate with all departments to achieve excellent customer experiences.
- Actively participate in Lean efforts and activities (I.e., RIEs, 9 Step Projects, etc.).
- Other tasks as assigned; to include special projects or other assignments related to continuous improvement.
- Supports Mountain and Pacific time zones.
- Limited travel may apply.
What you will bring:
- Bachelor’s degree and two or more years of actual work experience performing the same or similar activities or High school diploma plus six or more years of actual work experience performing the same or similar activities. Industry and logistics coordination experience is a plus but not required.
- Must be professional, an effective and clear decision-maker under pressure; ability to deal effectively with others required.
- Initiative and ability to recognize, prioritize, and perform required activities with minimum supervision or assistance required.
- Must be able to recognize developing situations in order to react and diffuse potential problems, problem solve and determine when additional assistance is needed, and escalate to upper management as required.
- Ability to initiate, accept and embrace change.
- Strong interpersonal, communication, and team-player skills required.
- Strong organizational skills a must.
- Strong computer skills, i.e., MS Excel, Word, Outlook, Zendesk, Oracle Transportation Management (OTM), Tableau and Infor M3. Ability to navigate other computer programs with ease.
- Working knowledge of Lean principals and continuous improvement processes a plus.
Compensation:
Base Pay Range: $51,000-75,000 annually. This position may offer overtime hours based on demand.
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.