Product Service Manager
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Thermo King is hiring a Product Service Manager to join our team. In this role, you will be responsible for acting as the central expert for new product development (NPD), Design for Serviceability (DFS) and commercialization of electrified products. You will also be responsible for providing technical product support for our dealership service personnel, Thermo King corporate field team and internal Thermo King corporate personnel. In addition, you will work alongside the engineering organization to improve product quality and reliability, launch new products, and review productivity efforts.
Thrive at work and at home:
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Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
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Family building benefits include fertility coverage and adoption/surrogacy assistance.
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401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
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Paid time off, including in support of volunteer and parental leave needs.
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Educational and training opportunities through company programs along with tuition assistance and student debt support.
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Learn more about our benefits here!
Where is the work: This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.
What you will do:
• Act as the central expert for new product development (NPD) and commercialization of electrified products.
• Serve as a liaison to provide valuable customer feedback on electrification issues related to serviceability, infrastructure, installation, and repair.
• Support dealer readiness for electrification by defining criteria, evaluating performance, and assisting dealers in achieving readiness.
• Collaborate with cross-functional teams and project managers to plan and develop DFS scope, deliverables, and requirements for new products, quality, and productivity projects.
• Implement DFS processes to identify and address challenges in installation, diagnosis, and repair, driving continuous improvement, reducing downtime, and lowering the total cost of ownership.
• Acquires, organizes, and analyzes product performance information from users, dealers, or corporate personnel to help diagnose and problem solve issues, determine impact on unit sales, and make warranty adjustments to provide top customer service.
• Provide engineering, manufacturing, purchasing and marketing with information on user attitude, serviceability, and performance requirements and helps review proposed unit designs to recommend improvements.
• Create and execute field test programs of components and units to help set standard service times and processes.
• Improve service communication through creation of service bulletins, specialized technical manuals, and other literature involving complex service procedures and commercial projects.
• Occasionally, travels to user or dealer locations to evaluate information on unit performance, and to determine final resolution of service-related problems.
What you will bring:
- Bachelor’s Degree Preferred and/or a minimum of 5 years’ relevant experience
- Demonstrated skills in customer, dealer, vendor, or partner relationship building
- Knowledge and experience in the operation, performance, diagnosis, and repair of transport refrigeration equipment to include electrified and diesel-powered equipment.
- Strong listening skills to absorb technical concerns from internal and external customers
- Customer and team-oriented attitude that strives to resolve issues quickly and efficiently
- Ability to travel up to 25%.
Compensation: : $ 70,000-$110,000
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.