Logistics Coordinator and Sr Sales Ops

A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Across our brands—including BrainBox AI, Nuvolo, Thermo King, Trane, and more—our teams combine deep technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. We invest in tomorrow’s possibilities—and in our people—by providing ongoing learning, mentorship, and opportunities to work with industry-leading technology. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.

BrainBox AI utilizes self-adapted artificial intelligence technology to proactively optimize the energy consumption of one of the largest climate change contributors: Buildings.

Our AI engine supports a self-operating building that requires no human intervention. Using deep learning, cloud-based computing, and our proprietary process, our solution autonomously optimizes existing Heating, Ventilation, and Air Conditioning (HVAC) control systems for maximum impact on energy consumption.

Thrive at work and at home:   

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!    

• Family building benefits include fertility coverage and adoption/surrogacy assistance.    

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.     

• Paid time off, including in support of volunteer and parental leave needs.       

• Educational and training opportunities through company programs along with tuition assistance and student debt support.     

• Learn more about our benefits here!   

Where is the work:  

This position has been designated as a Hybrid work schedule with work performed onsite 4 days each week.  

Job Summary

This senior position is an integral component of the Retail Sales Operations organization and supports all internal functions and customers by coordinating sales-related activities, projects and optimization opportunities. The role focuses on helping to build, improve and solidify long-term customer relationships, identifying internal procedural deficiencies, and executing relevant resolution projects.

Successful individuals will be enthusiastic, adaptive, highly motivated and comfortable in a diverse and dynamic environment. Regardless of the situation, they maintain a positive outlook and always seek a better way.

Key Responsibilities

• Establish and maintain effective customer relationships by assessing customer needs, promoting BBAI products & services, and ensuring a positive customer experience.
• Provide direct customer process support for shipments/deliveries by aligning material timelines with Deployment and Field Service activities.
• Coordinate specialized customer programs within the Retail and Channel organizations.
• Take ownership of specific customer needs and lead activities to ensure prevention and/or efficient resolution of customer problems.
• Liaise with Global Deployment and Field Service Management to coordinate efficient scheduling of related activities.

• Collaborate with cross-functional teams to facilitate effective customer-related processes.
• Assist in the planning, development and optimization of internal sales operations initiatives, activities and programs in alignment with department goals.
• Ensure high levels of data quality and process consistency in sales and marketing systems.
• Analyze operational data and take appropriate actions to measure impact to support decision-making.
• Mentor subordinates and peers to improve functional effectiveness and collaboration.

• Work directly with customers and related account managers to define and create product & service quotes.
• Enter and maintain accurate data in current systems (iERP, SBM, Excel, customer systems, etc.) to include customer discussions, account updates and other sales data as required.
• Some travel is required 5-10% (for occasional customer visits, in-person workshops in MHT/MTL, and special events.)
  

Essential skills:

• Bachelor’s Degree or equivalent experience in relevant field with minimum ten years’ providing direct customer support.
• Highly motivated and able to work under own initiative; self-starter with the ability to collaborate among multiple teams.
• Proven relationship development and team dynamics facilitation.
• Excellent verbal and written communication skills (exceptional phone and email etiquette.)
• Excellent organizational skills and the ability to multi-task, meet deadlines and work in a dynamic environment.
• Highly proficient with Microsoft Office applications, specifically Word, PowerPoint and Excel.
• Experience with CRM and ERP applications.
• Strong attention to detail.
  

The following facets would be a plus:

• Training and/or certification in problem analysis and resolution.
• Demonstrated active supervision and goal planning.
• Analysis and development of financial data and fiscal planning.
• Experience in diversified environments and cultural integration.
• Workflow planning and process application.

Compensation:    

Base Pay Range: $  75K-90K

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, and geographic location where the work is performed. 

Equal Employment Opportunity:   
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.