Key Accounts Service Administrator

At Trane TechnologiesTM and through our businesses including Trane^® and Thermo King^®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:   

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.  

Trane Key Accounts is hiring a Service Support Administrator. As a Service Administrator, you will be supporting our Implementation and Sales team with some of the largest and most complex customers that Trane services. You will be coordinating between our sales teams and customers to facilitate our processes and tools that keep our business functioning smoothly. This position includes sales support for account level functions, which requires analytical skills, problem solving, exceptional organizational skills, and outstanding communication.

The role specifically focuses on Salesforce CRM support, tactical execution on accounts, and organizing multiple internal experts to deliver top-tier experience for our customers. As you become more experienced, you can support the outside sales force with opportunity deliverables, market intelligence, and contact with current customers. The most experienced Sales Admins may be assigned to special projects, which require hands-on involvement with complex orders, those that require significant coordination with external entities, or even develop processes and tools that improve the sales organization.

Thrive at work and at home:   

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!    

• Family building benefits include fertility coverage and adoption/surrogacy assistance.    

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.     

• Paid time off, including in support of volunteer and parental leave needs.       

• Educational and training opportunities through company programs along with tuition assistance and student debt support.     

• Learn more about our benefits here!   

Where is the work:  

• This is a virtual position 

What you will do:

• Impute and manage CRM data within Salesforce
• Collaborate with Sales Team members and Sales Leaders supporting new and current customer support needs
• Coordinate requests between Key Accounts and local sales offices within Trane, including our franchisees.
• Ensure that all paperwork is maintained to respond to customer inquiries timely and ensure internal process requirements.
• Process streamlining and documentation, team metrics and account level reporting

What you will bring:

• Customer service focused
• Strong skillset with Salesforce and data reporting
• Detail-oriented
• Ability to multi-task
• Ability to work well in high pressure situations
• Ability to stay focused and complete tasks within established guidelines
• Strong understanding of sales cycle and supporting metrics

Compensation:

Base Pay Range: $41,500 - $60,200

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.