IT Support Partner - IT Service Operations

At Trane Technologies™  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

·       Provides advanced break/fix support (PC’s/Personal Printers/Multifunction Printers/faxes/legacy phone systems).

·       Perform on-site, repair and/or installation of computers.

·       Providing technical support to Internal customers on operational or maintenance aspects of equipment.

·       Performing general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support.

·       Diagnosing mechanical, hardware, software, and systems failures, using established procedures.

·       Aligns business needs to IT hardware and network capabilities.

·       Supports business/sector specific IT infrastructure and hands on activities.

·       Identifies opportunities to leverage and improve use of IT infrastructure.

·       Develops improvement recommendations to optimize service delivery.

·       Participate and contribute to asset optimization.

Key Competencies:

• Hands on experience in troubleshooting Windows based (multiple versions) laptops / Desktops.
• Working knowledge of Incident management ITSM platform, preferably ServiceNow
• Basic knowledge of computer networks, Servers, Linux.
• Good oral and written communications skills
• Possess strong interpersonal skills, Ability to explain key processes and procedures, to communicate well in a team setting.
• Strong customer service skills
• Ability to perform with minimal supervision.

·       Makes & keeps commitments.

Experience and Qualifications

• 5+ years’ experience in providing onsite technical support.
• BE/B.Tech/BSc/ Diploma in computer science or any related field

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.