Hire Service Technician - ICS Cool Energy Ltd

At Trane Technologies^TM  and through our businesses including Trane^® and Thermo King^®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview:

The Hire Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician. The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes.

Key Responsibilities:

Customer and Technical:

·         Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.

·         Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.

·         Build and maintain strong relationships with customers, acting as a trusted point of contact.

·         Collaboration with hire desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.

·         Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.

·         Communications with supervisors, regions hire and operations managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

·         Ability to work as a field-based technician.

·         Strong knowledge of customer service principles.

·         Effective communication skills

·         Analytical thinking and problem-solving abilities.

·         Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

·         Knowledge of manufacturing industry an advantage

·         People and communication skills with a positive mindset

·         Appropriate skilled based certificates with F-Gas an advantage

·         Gas safe and advantage

·         Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays

·         UK Drivers licence as a company vehicle will be allocated

·         Right to Work status confirmed for Country of application.

 

You can look forward to:

·         Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.

·         Company van

·         A fast-paced working environment

·         An excellent working culture and community

·         A structured induction plan with continued learning and development.

·         A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.