Hire Coordinator - ICS Cool Energy Ltd
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
The Hire Coordinator will be based at our ICS Cool Energy Ltd Totton office and will report directly to the Customer Care Manager. Responsible for coordinating hire processes and technician schedules The Hire Coordinator will develop and maintain customer relationships and maximise business opportunities. Must be extremely organised and the ability to manage own workload but that of our engineers and technicians in a fast paced environment.
Position Overview:
The Hire Desk Coordinator is responsible for providing exceptional customer service and support. This role plays a crucial role in scheduling field service technicians’ workload and support the coordination of customers’ needs and expectations. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.
Key Responsibilities:
Customer and Technician Support:
· A proactive approach on dealing with high volume incoming calls.
· Schedule technician work for installations, decommissions and productivity of technician workload including 3rd party relationship such as logistics and fuel suppliers.
· Build and maintain strong relationships with customers, acting as a trusted point of contact.
· Collaboration with Hire, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
· Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.
· Reporting and Analysis: Generate regular reports on completed invoiced work orders.
· Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
· Support service technicians and ensure appropriate team cover across regional service desk at peak times.
· Communications with supervisors, technician, and customers on updates and to drive continuous improvement.
Internal Controls and Administration:
· Proven experience in a customer care or field based support role.
· Strong knowledge of customer service principles.
· Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
· Effective communication skills
· Knowledge of processing invoices and Purchase Orders within levels of authority limits
· Analytical thinking and problem-solving abilities.
· Proficiency in using customer service software, and MS Office Suite.
Skills and Capabilities:
· Knowledge of manufacturing industry an advantage
· People and communication skills with a positive mindset
· Able to work with minimal supervision.
· Proficient in using Microsoft Office Suite.
· Knowledge of Inspire systems, however, training can be given.
· Right to Work status confirmed for Country of application.
· Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
· A fast-paced working environment
· An excellent working culture and community
· A structured induction plan with continued learning and development.
· A key role where you can make a direct contribution to our business.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.