Digital Services Project Administrator

At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:  

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. 

Job Summary:

The Digital Services Project Administrator plays a key role on the Great Lakes region digital team, collaborating closely with regional and area service leaders as well as local office resource coordinators and account managers. This role works very closely with the regional digital program coordinator backing each other up on day-to-day responsibilities. This position is newly created to support a fast-growing team in the dynamic digital services sector. The main responsibilities initially include managing material orders, licenses, and subscriptions, supporting new contract onboarding, and the ongoing improvement of our digital standard work processes ensuring we deliver maximum value to both our internal and external Digital Services customers.

Thrive at work and at home:  

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!   

• Family building benefits include fertility coverage and adoption/surrogacy assistance.   

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.    

• Paid time off, including in support of volunteer and parental leave needs.      

• Educational and training opportunities through company programs along with tuition assistance and student debt support.    

• Learn more about our benefits here!  

Where is the work:  

From Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires  

What you will do: 

• Leads the process for ordering, tracking, and ensuring the use of all material needed for the controls service business in the Great Lakes Region

• Works closely with estimators, resource coordinators, technicians, and account managers to ensure we get the right material on a timely basis to fulfill quoted service controls work.

• Leads the process for onboarding new digital service agreements

• Works with local office service project administrators and contract managers on the handoff transition/transmit process to ensure contracts are setup properly

• Ensures all digital setup tasks are assigned to team members and works with the Digital Area Service Managers and Resource Coordinators to track through to completion

• Orders cloud analytics, licenses, AI control and other such software as a service and licensed materials included as part of a service agreement

• Leads the process of converting existing traditional agreements into “Digitally Enabled” services

• Works with local Service project administrators, area service managers, technicians and account managers to convert as many traditional agreements to use connectivity and cloud analytics as possible

• Works with Digital Field Project Manager and Field IT team to order materials and add connectivity to existing agreement locations

• Is a liaison between local field service PAs and Digital Area Service Managers supporting any questions that arise regarding billing on digital services work

• Works very closely with the Digital Program Coordinator on a daily basis cross-training in each others’ role and providing seamless backup for each other as needed.

• Leads a quarterly process to validate that every measurement and verification contract has a corresponding service agreement

• As a subject matter expert for digital contracts, this role supports estimators, account managers, CSRs, ASMs, etc. with common questions about digital agreements and keeps the digital leadership team aligned on weekly estimate validation requests.

• Works closely with Digital Program Coordinator and Digital leadership team to plan forecasted work and team member assignments

• Supports digital area service managers in the monitoring of digital service contracts and the digital services business; gross margin, schedule compliance, applied time, etc

• Supports the regional security and connectivity (FIT) team with maintaining customer opt-out letter database, ownership transfer letters, and tracking of open items to resolution

• Supports Energy Engineers in the application process for ENERGYSTAR certifications, utility rebates, awards and other common customer application processes.

• Supports Co-ops and Apprentices on various special projects to improve our digital standard work

• Creates and documents digital standard work processes and best-known ways

• Other duties as assigned that improve the efficiency and effectiveness of the Digital Fulfillment team

What you will bring: 

• Certificate/degree from college or technical school; or (3) years of experience in project management, resource coordination, and process improvement with HS Diploma/GED.

• Experience with Microsoft Office Applications: Word, Excel, Outlook, OneNote, SharePoint, and Windows. Special emphasis on Excel and handling large data sets.

• Experience with Trane Applications preferred: Worksight, Workpackage, Field Order Entry, WennSoft, SalesForce/Field Service, Oracle

• Exceptional communication skills including the ability to motivate others and proactively update project progress

• Strong organizational skills

• Ability to facilitate frequent internal and external coordination to fulfill contracts

• Be able to follow directions and work well with others

• Be motivated and a self-starter with the ability to work independently

   

• Must be organized with the ability to multi-task and prioritize daily interruptions.

• Strong attention to detail and the ability to thrive working in a fast paced environment.

• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:  DUI in the previous 5 years; Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years

Compensation:   

Base Pay Range: $45,000-70,000 /yr.

This role is eligible for overtime.

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.  

Equal Employment Opportunity:    
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.