Customer Service Consultant - EBI

At Trane Technologies^TM  and through our businesses including Trane^® and Thermo King^®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

·       Act as customers’ representative. Operate as the lead point of contact for all matters specific to the customers.

• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts.
• Identifies potential options that would be required to meet customer needs and works closely with Technical Support Team to make those options available to customers.
• Identifies potential opportunities with existing and new customers and update customers on Service Agreement Contract and Valued Added Service Options like Trance Care Service, Chiller R’newal etc.
• Identify sales opportunities, elaborate proposals, and coordinate other processes to ensure a high level of customer satisfaction to build and maintain strong, long-lasting customer relationships.
• Encourage customer growth and loyalty to the company through continuous support and customer assistance.
• Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

·       Organize regular Service Reviews with customers and Ops team on Hot jobs and critical issues.

• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions using standard Trane templates when applicable. Presents the proposal to the customer.

·       Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

·       Organizing customers’ events and providing input to regular communication letters.

Qualification:

·       Bachelor's degree in engineering with at least 5+ years’ relevant owner direct sales experience. 

·       Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

Key Responsibilities:

·       Ability to read, analyze, and interpret engineering documents. 

·       Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

·       Effectively present information to customers and other employees of the organization.

·       Ability to define problems, collect data, establish facts, and draw valid conclusions. 

·       Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

·       Enjoys working collaboratively with others and meeting new people.

·       Willing to learn new options and upgrade their skillset to better serve customers.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.