Collections Analyst I
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
The successful candidate will take ownership in managing an accounts receivable portfolio of high volume Trane Parts and Service customers. It is essential to manage a larger volume of small balance customer accounts and collaborate with internal and external business partners to maximize collections. This individual must be able to work in a fast paced environment where the ability to prioritize is key and teamwork is a must.
Responsibilities:
Qualifications:
Key Competencies:
This individual must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is a must. This individual must have a customer service focus as taking care of our customers is critical to this role. This candidate must possess excellent verbal and written communication skills and express themselves in a professional manner.
Job Summary：
The successful candidate will take ownership in managing an accounts receivable portfolio of high volume Trane Parts and Service customers. It is essential to manage a larger volume of small balance customer accounts and collaborate with internal and external business partners to maximize collections. This individual must be able to work in a fast paced environment where the ability to prioritize is key and teamwork is a must.
Responsibilities:
- Must be able to prioritize work to achieve or exceed stated collection metrics.
- Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO.
- Ensures timely and accurate responses and resolution to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
- Provide phone support by handling incoming calls from sales offices and customers on a variety of items.
- Maintains open communication and good working relationships with the manager and fellow teammates to ensure fulfillment of the Business Unit’s goals and objectives.
Qualifications:
- Must have a High School Diploma. A BS/BA in Finance, Accounting, or other Business degree is a plus.
- Excellent written and oral communication skills are required.
- PC literacy required.
- Must exhibit a solid professional business image with a team player attitude.
- Strong customer service and general office experience preferred.
Key Competencies:
This individual must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is a must. This individual must have a customer service focus as taking care of our customers is critical to this role. This candidate must possess excellent verbal and written communication skills and express themselves in a professional manner.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.