API Management Customer Success Manager

At Trane Technologies^TM  and through our businesses including Trane^® and Thermo King^®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. 

As an API Management Success Manager, you will be responsible for driving the successful adoption, implementation, and ongoing use of our chosen corporate API Management Platform: Google Apigee. This role involves working closely with customers to understand their needs, provide expert guidance, and ensure they achieve maximum value from our products. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-centric mindset.

Thrive at work and at home: 

• Benefits kick in on DAY ONE for you and your family, including health insurance, parental leave, fertility benefits and adoption assistance. 
• Significant opportunities for you in our wellness program such as fitness reimbursement, HSA contributions and back-up care for aging parents and children. 
• 6% 401K match, additional 2% core contribution = 8% overall match
• Vacation, plus site paid holidays and volunteer days.
• Educational and training opportunities through company programs along with tuition advancement, tuition reimbursement and tuition assistance programs.
• Learn more about our benefits here!

Where is the work:

This is a Remote position.

What you will do:

• Lead the onboarding process for new customers, ensuring a smooth and efficient implementation of API management solutions.
• Provide technical guidance and best practices during API setup and configuration.
• Conduct training sessions, workshops and seminars to educate customers on product features and functionalities.
• Mature and execute a change management strategy for seamless Apigee adoption.
• Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers within customer organizations.
• Develop and maintain engaging documentation, including user guides, FAQs, and best practice guides, to support the APIM rollout.
• Share knowledge and expertise with internal teams, contributing to a culture of continuous learning and improvement.
• Establish key performance indicators (KPIs) to measure the success of Apigee implementation.
• Gather customer feedback and work with product teams to drive continuous improvement in our API management solutions.
• Monitor customer usage and performance metrics to ensure they are achieving their desired outcomes and proactively address any issues.

What you will bring:

• Minimum 6+ years of experience in Information Technology, with at least 2+ years in a customer success, technical account management, or similar role, preferably within the API management or software industry.
• Strong understanding of change management principles and methodologies.
• Proven ability to create visual diagrams using Visio or other tools to communicate integration architectures and solutions.
• Ability to work multiple tasks simultaneously among changing priorities, with a commitment to continuous learning and improvement.
• Knowledge of and experience with cloud-based API technology platforms and delivering solutions therein.
• Strong skills associated with building and maintaining relationships with internal customers, including understanding and addressing customer needs within the API Management platform.
• Ability to act as an advocate for customers during the triage and resolution of high-severity cases, leveraging a customer-centric mindset to build and maintain strong client relationships and ensure timely issue resolution.
• Skilled in analyzing technical business requirements and translating them into technical features.
• Ability to articulate an attractive value proposition to internal teams to grow platform adoption. Ability to communicate with both technical and non-technical audiences.
• Self-starter who has the ability to work independently and collaboratively with the API Management solution delivery team and customers to deliver solution.
• Experience with Google Apigee is highly advantageous.
• Experience with DevX would be an asset.

Compensation: 

Base Salary: $94,000 - $125,000

Additional Compensation: Total compensation for this role also will include an incentive plan.

Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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